http://blog.gl2i.com/ 2026-05-30T19:29:21+00:00 http://blog.gl2i.com/ http://blog.gl2i.com/lib/exe/fetch.php?media=wiki:dokuwiki.svg text/html 2021-04-26T03:00:48+00:00 Anonymous (anonymous@undisclosed.example.com) http://blog.gl2i.com/doku.php?id=en:thinking:start&rev=1619406048&do=diff IT Thinking Heads of IT department may dream of the perfect team where every member can manage requests, changes and incidents in a fast and smart way by using automated scripts improving workflow quality and customers experience. Unfortunately, too many support people still make manual actions to solve issues without giving any clear risks and rollback methods.